Eastern Region Leader Assurance Experience Management

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The Eastern Region Leader - Assurance Experience Management, is a member of the Assurance Experience Management Team contributing to the effective deployment of our practitioners, driving positive employee experience, staffing for highest quality delivery of our engagements and maximizing productivity across Assurance. They will lead and develop a team of 3-4 Experience Managers, lead the end-to-end process of timely resource deployment solutions for their local client base; and manage workforce planning and Quality Control processes across East Region. They will also have the opportunity to work with East Region Assurance leaders and National EM leader on ad-hoc business projects related to operations, workforce planning and/or people development.

Your key responsibilities

• Develop effective business relationships with leaders, partners and other key stakeholders across the practice to understand the East client base and staffing requirements and to align staffing objectives with Assurance strategy and KPIs
• Lead the assignment of (and may also have direct responsibility for the staffing of a particular region or group) appropriate client service personnel to engagements.
• Develop your team to make the best possible staffing decisions by accessing and analyzing information presented, reviewing options available and presenting recommendations based on area policies and client requirements (complexity of engagement, continuity, expertise required, etc.) .
• You will be the escalation point for resolving staffing conflicts in East Region. Negotiate with client serving teams to shift time or create individual availability to meet staffing priorities for the office/area.
• Lead and coordinate the annual deployment planning process in Eastern Canada Assurance
• Responsible for ensuring that all Quality (EMQC) requirements for your region are completed accurately and promptly.
• Work closely with other members of the EM team and other functional areas (finance, HR etc) to ensure effective processes and sharing of resources
• Regularly communicate with People Leader, counsellors and Talent Consultants regarding headcount activity and any performance issues surfaced by engagement teams.
• Review actual and projected utilization, anticipate availability and proactively direct your team on how best to minimize unassigned time while balancing the workloads of client servers.
• Participate in performance management meetings for practice personnel by providing EM perspective and statistics
• Lead performance management and provide coaching for your local EM team

To qualify for the role you must have

• A minimum of 7 years related experience
• Leadership experience with a proven track record as an inspirational and empathetic leader
• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role
• Strong Microsoft Excel skills
• Proficient at negotiation skills and conflict management
• Strong client service focus--responsive to requests maintains a sense of urgency in resolving issues
• Knowledge of Retain software and/or Assurance business processes would be considered as an asset

What we look for

We are looking for candidates who are proven leaders, agile thinkers and are relentlessly client-focused. Being a consensus builder who can lead a team through times of change and manage changing, and often conflicting, priorities with a sense of urgency, empathy and a client-centric mindset.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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