Plumbing Services Manager

Modern Niagara helps build and maintain the spaces where Canadians live, learn, work, and heal by meeting the mechanical, electrical, and building controls and services needs of Canada's infrastructure. We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that's well above industry standards.

At Modern Niagara, you will work alongside values-driven, safety-conscious, and high impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada's infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada's Best Managed Companies and is a recipient of SMACNA's Safety Excellence Award Program (SSEAP) - Canada and the Canadian Occupational Safety (COS) Magazine's Canada's Best Health + Safety Culture Award and Canada's Safest Employers Award in the Building and Construction category.

We are seeking a Plumbing Services Manager to join our Building Services division based out of our Vaughan/Toronto office.

The mission of the Plumbing Service Manager is to establish and manage key members of Modern Niagara's plumbing service business, and ensure delivery of exceptional customer service throughout. Keys to success in this role will be: management of the technicians schedule, working closely with the Account Management and business development teams, and ensuring client retention and satisfaction. In this role you will participate in meetings with Senior Leadership, where your input to the entire business is a necessity. You will be responsible for the Maintenance, Time and Material, and Service projects budgets. Service Managers are viewed as the Service leads and have a direct line of communication with building owners and the expectation is to promote all faculties of Modern Niagara, with a focus on service to clients for the complete building life annual cycle.

Duties and Responsibilities

• Responsible for the Time and Material, Service Project and Maintenance Profit and Loss statement for Building Services in Southwestern Ontario reporting to the Area Manager
• Participate in the Senior Leadership Team meetings
• Client retention and satisfaction of over 95%
• Work closely with the Account Management team
• Manage and coordinate all Maintenance, Service project and Time and Material work
• Liaise with the Southwestern Ontario Services team to ensure technicians are busy and clients expectations are exceeded
• Assist in growing the Maintenance base
• Maintaining safety standards in all aspects of the Services Business
• Preparation and monthly update of the work in progress (WIP) sheets (Time and Material and Service Projects)
• Manage customer complaints and exceed their expectations
• Retention of technicians to the highest standards (99%)
• Work closely with the billing and dispatch teams
• Scheduling technicians
• Hiring of technical and support staff
• Assist to create a culture where the behaviours of the core values are communicated and expected from all employees, and core values are displayed in all interactions both internally and externally.
• Drives a culture where safety is paramount, where the responsibility is shared by all staff; works to maintain or exceed the previous year's TRIF rating.
• Ensures that Service work is of the highest quality and industry/Modern Niagara standards are maintained. Decisions are guided by policies, procedures, and the business plan.
• Provides guidance to subordinates within the latitude of established company policies; has a full understanding of industry practices and policies to achieve Service commitments within the financial targets.
• Monitors the progress of the Services Team and makes adjustments as necessary to ensure successful completion of the project, Time and Material and maintenance work; has responsibility for results, including: costs, methods and staffing.
• Represents the organization as the principal customer contact and generally performs in a program/service leadership role. Attends client and construction meetings as required to disseminate the information to work force.
• In collaboration with the regional leadership, work towards developing a true "One Modern" model.
• Assists to create a culture of learning, development, and continual improvement of staff.
• Coaches reports to develop and maintain "A" players.
• Ensures that all staff have PDP's in place; discusses and works to execute career development plans for their team members.
• Participate in Senior Leadership Team meetings and planning meetings with senior management for long term growth and vision development

Job Requirements

• BS degree in construction management, architecture, Mechanical Engineering or related field or equivalent experience in the field.
• Minimum 5 years experience in people management and working in a Services environment is required.
• Computer literate in Microsoft Office (Excel, Word, Outlook, PowerPoint) and computerized scheduling packages.
• Advanced knowledge of construction management processes means and methods.
• Knowledge of Plumbing eService costs and budgets with the ability to build budgets for service projects.
• Understanding of and high degree of skill in all facets of the Service execution process.
• Expert knowledge of building products, construction details and relevant rules, regulations and quality standards.
• A track record of building successful teams, effectively motivating people and maintaining effective relationships with clients, subtrades and staff.
• Excellent leadership skills and ability to effectively lead a team.
• Ability to prioritize and delegate duties as necessary.
• Competent in conflict and crisis management.
• Ability to give clear direction and work instructions, explain complex information to construction workers and clients, and discuss technical details with other building specialists and professionals such as architects.
• Proven confidence and success to address budget matters and communicate both issues and successes with senior management team.
• Embraces the use of Moderns ERP systems and ensure full use of technology to support the field in being efficient in the execution of all work
• Ability to work in a multi-trade environment with a high degree of interaction between management, estimation and field resources
• Proven ability to create and maintain effective relationships with clients, vendors, subcontracts, architects, designers, field superintendents and staff

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.

We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at careers@modernniagara.com.