Senior Operational Planning Advisor

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The Alcohol and Gaming Commission of Ontario (AGCO) is a dynamic, innovative regulatory agency responsible for delivering comprehensive regulatory oversight of Ontario's gaming (igaming, casino, lottery, and charitable gaming), horse racing, and cannabis sectors alcohol, cannabis, gaming and horse racing industries. We work every day to deliver first-class regulatory services to ensure the industries we regulate are conducted with honesty, integrity, and in the public interest.

The Operational Planning, Priorities and Performance Branch (OPB) has been created with one overriding purpose - to ensure that the Operations Division is identifying, diagnosing, and successfully addressing our most pressing operational priorities across all lines of business on an ongoing basis. This is being done by building and operationalizing a dedicated operational planning, priorities and performance team. The Operational Planning team has the mandate of developing, monitoring and calibrating an annual operational priorities plan to guide the AGCO's proactive work to mitigate risk and address operational priorities across the province. The team works in close collaboration with priorities specialists to coordinate the implementation of operational plans across the AGCO. The Operational Planning team also leads the development and monitoring of divisional planning activities and plays a key role in representing the division in strategic initiatives.

The Operational Planning team is seeking an experienced Senior Operational Planning Advisor. Reporting to the Manager, Operational Planning, the Senior Operational Planning Advisor's primary function is to provide leadership and expertise in the proactive identification of high-priority regulatory issues and lead the development and implementation of operational and divisional plans to solve regulatory problems through operational deployments across all sectors regulated by the AGCO. As well, the Senior Operational Planning Advisor will represent the planning team in executing and delivering on organizational strategic initiatives.

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About the job

The successful candidate will:
• Lead the execution of recurring operational planning activities centered on the identification and diagnosis of contentious and/or complex regulatory and operational challenges.
• Draft and support the implementation of operational and divisional planning documents on a recurring basis.
• Provides subject matter expertise for the identification, analysis and assessment of a broad range of compliance issues, trends and directions which affect the development of operational plans.
• Conduct extensive and ongoing internal consultation and engagement across the AGCO's functional areas to support issue identification and priority-setting.
• Design and maintain a formal process for engaging with external stakeholders to support issue identification and priority-setting.
• Proactively monitor and maintain awareness of regulated sectors for emerging issues that may impact operational priorities.
• Analyze and critically evaluate information gathered from multiple sources, reconcile conflicts and convert high-level information into details to feed into planning processes.
• Develop high quality reports for Senior Management within established timeframes.
• Lead the coordination of divisional strategic planning to enable the achievement of operational goals through integrated processes in the branch and Operations Division.
• Proactively identify issues impacting the branch and division to suggest key priority initiatives/projects while providing strategic project leadership to the team.
• Ensure recommendations and advice provided consider the broader implications and impacts across relevant AGCO sectors.
• Coordinate efforts to utilize data, intelligence and other sources to inform priority identifications and lead analysis of research, intelligence and data.
• Develop, nurture and manage consultations, partnerships and relationships with internal and external stakeholders on key compliance issues, notification matrix change initiatives and activities impacting operational plan development and implementation.

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What you bring to the team

The ideal candidate will have:

• A post-secondary education in an area such as public policy, political science, risk management and/or at least 5 years of related work experience.
• Excellent knowledge of and/or the ability to acquire a deep understanding of legislation, regulations, and policies pertaining to the AGCO's regulated sectors, including the broader political and social context.
• Demonstrated work experience in executing compliance and/or planning activities in regulated industries.
• Expert relationship management skills and experience exercising tact, discretion, and political acuity.
• Demonstrated work experience conducting research and analysis.
• Expert-level presentation and persuasion skills in addition to communications skills, both written and oral.
• Good understanding and demonstrated knowledge of project management techniques.
• Strong organizational, analytical, problem-solving, record-keeping, and time-management skills in a fast-paced team environment.
• Solid knowledge of Microsoft Office Suite.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

To apply to this vacancy please submit your application online at our Careers webpage located at Careers | Alcohol and Gaming Commission of Ontario by April 8, 2025.

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible, and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.

Disability related accommodation during the recruitment process is available upon request.

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section " Langue du ou des postes " en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.