Senior Director, SAP Program Delivery

General Accountability

Reporting to the Head of ITS, the incumbent is responsible for the overall management, leadership and delivery of the multi-phased implementation of the SAP Program. The incumbent will provide direction to the multi-disciplined teams consisting of subject matter experts, ITS staff and business partners, as well as procuring support from stakeholders throughout the TTC. The incumbent works closely with business and technical leadership, serving as an expert resource, bringing forth opportunities to leverage the SAP initiatives to better the business and influence decisions regarding business process changes.

The Senior Director - SAP Program Delivery will provide deep technical expertise and technical governance of TTC's overall SAP landscape. The incumbent, along with SAP subject matter experts, will support transformation, delivery and realization of SAP solutions across several areas including Finance, Human Resources, Procurement, Facility Maintenance and Fleet Management.

What You Will Do

Reporting to the Chief Information Officer, the incumbent is responsible for the overall management, leadership and delivery of the multi-phased implementation of the SAP Program. The incumbent will provide direction to the multi-disciplined teams consisting of subject matter experts, ITS staff and business partners, as well as procuring support from stakeholders throughout the TTC. The incumbent works closely with business and technical leadership, serving as an expert resource, bringing forth opportunities to leverage the SAP initiatives to better the business and influence decisions regarding business process changes.

The Senior Director - SAP Program Delivery will provide deep technical expertise and technical governance of TTC's overall SAP landscape. The incumbent, along with SAP subject matter experts, will support transformation, delivery and realization of SAP solutions across several areas including Finance, Human Resources, Procurement, Facility Maintenance and Fleet Management.

You will provide effective senior leadership and direction in the development, delivery and execution of the TTC's multi-phased SAP program by providing proactive management, effective control, financial accountability and responsibility for the development and delivery of SAP solution; overseeing the integrated project plan, milestones, resource allocation and steering committee leadership; ensuring the program can deliver the benefits outlined in the business case, and that it meets the reasonable expectations of end users; managing and overseeing the tracking of risks, issues and risk mitigation plans and facilitates resolution of issues; managing highly complex business issues arising from the implementation of new processes or functions; ensuring quality of program deliverables by establishing quality control standards for program documentation and collaborating with SAP Centre of Expertise to ensure smooth transition of each release into production for on-going Application and Operations post-implementation support.

You will lead SAP technical governance in partnership with functional teams, SAP consultants and various stakeholders by ensuring team adherence to established governance model for program delivery; managing all aspects of integration/configuration including functional and technical specifications, design, development and support for applications that are used by the business; ensuring integration of solution(s) into enterprise technical architecture and business environment; advising and keeping the Executive informed on program activities, problems and requirements and ensures implementers and decision-makers are focused on the stated goals and objectives.

You will manage the planning, tracking, and reporting on program deliverables by monitoring program progress against schedule and budget, and takes appropriate action to minimize the impact of deviations; overseeing the financial planning, budget tracking and cost control; managing program scope and assists program teams in meeting business' expectations and controlling program scope and utilizing resources across project teams and resolves any issues among the project teams.

In addition to the above you will be responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer and perform related duties as assigned.

What Skills You Bring

What Qualifications You Bring

• Completion of a university degree in Computer Science, or the equivalent, combined with directly related work experience.
• Multiple years of progressive experience in SAP with at least 3 full life cycle SAP projects and experience in a management capacity with supervisory responsibilities for direct reports.
• Significant project management experience on at least 2 SAP implementations
• Functional experience in Hana or S4/Hana
• Comprehensive knowledge of all facets related to the development and implementation of SAP projects including project management, systems development methodology, quality assurance and information systems security principles and practices
• Must be familiar with a wide range of current and emerging information technology platforms and related technical issues
• Must be able to formulate program goals and objectives, prepare and monitor program budgets, and prepare and present information for approvals
• Knowledge of and experience in business process re-engineering, data and process modelling, and the preparation of business requirements and technical specifications for Request For Proposal (RFP) documents
• Knowledge of Project Management and Software Development methodologies, principles and practices, contract law and contract administration
• Understanding and knowledge for data conversion as well as for testing phase and various tools to capture the results
• Ability to balance workload on multi-disciplined projects and experience in leading technical offshore teams
• Strong senior leadership skills and demonstrated ability to effectively motivate and lead staff
• Highly developed analytical, organizational, strategic planning and interpersonal skills; excellent business judgement; effective presentation, verbal and written communication skills
• Strong negotiation and mediation skills are required for the successful resolution of project and contract related issues
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• PMP certification by the Project Management Institute is a definite asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.