Senior Cloud Engineer

Requisition ID: 212994

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are looking for a dynamic and experienced Senior Cloud Engineer to join our team. As a Senior Cloud Engineer, you will be responsible for the operations and engineering required to provide a high level of user satisfaction in support of Scotiabank's strategic Public Cloud services. You will pay a pivotal role in providing day 2 support for the bank's strategy Public Cloud infrastructure and services, application development/project support and delivery, and operational readiness services including design, consultation, and reporting. The current Public Cloud platforms include Microsoft Azure Cloud and the Google Cloud Platform (GCP).

As a Senior Cloud Engineer, you will be part of Public Cloud Operations teams and responsible for delivering exceptional support, innovation, and service availability of Public Cloud Services for our global clients, developing and delivering innovative solutions to continuously measure and improve the team's speed, quality, and effectiveness without compromising on security and controls of the bank, as well as leading and developing solutions to meet or exceed operational objectives, availability targets, key performance indicators (KPIs), and service commitments.

Is this role right for you? In this role you will:

Operational Excellence

• Manage IT service management (ITSM) incidents, problems, change and service requests for the team to ensure Public Cloud infrastructure and delivery pipelines are available and performing without operational standards.
• Drive root cause analysis and problem resolution where required to prevent repeat issues and/or improve key performance indicators for the team.
• Develop and deliver procedures and best-practices to prevent unplanned outages.
• Improve proactive monitoring and remediation to reduce customer impact, MTTR, and unplanned outages.
• Interaction and collaboration with service vendors, application teams, and other operations and engineering technology partners.

Influence a team of specialized IT professionals

• Ability to collaborate and influence partners and teammates of IT professionals with multiple technology backgrounds such as infrastructure management systems administration, middleware systems, application development, networking, and database technology.
• Reviewing and providing operational signoff on project deliverables, documentation (including Operational Readiness)
• Demonstrate strategic thinking, building relationship, influencing, conflict resolution, developing and coaching talent, executive communications.

Site Reliability Engineering (SRE)

• Develop and achieve system availability commitments.
• Apply SRE methodology for all process, tools and technology managed by Public Cloud Operations.
• Establish procedures and policies that ensure problems are properly documented and effectively resolved.
• Identify, document, and drive automation opportunities to improve productivity, observability, and SRE/SRO metrics.

Managing Risk

• Ensure regulatory requirements, security controls, and compliance procedures are met where applicable (i.e., OSFI, SOX, AML, etc.).
• Actively manage Internal and External Cloud Audit and deliver on all assigned audit action items
• Identify and report on risks, controls, and findings to operate within the bank's risk framework.
• Negotiating IT project requirements (i.e., Deadlines, budgets, resources, etc.)

Development and Innovation

• Own operations and product roadmaps; develop strategies for improving automation, observability, non-functional requirements testing, SRE/availability capabilities, and an engineering mindset.
• Preparing business cases for adopting new technologies or processes, ensuring that existing products and services are exploited to the fullest, and managing delivery where necessary for the implementation of new hardware and/or software tools.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• He/she is an Information Technology professional with broad experience in development, operations, project management, and service delivery. The incumbent must have a relevant degree and/or proven IT experience.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives.
• Spanish would be an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.