Senior Business Analyst, Business Integration, Information Technology - contract to December 2025 (Hybrid, Toronto)

JOB PURPOSE:

The Senior Business Analyst role is responsible for providing complex requirements gathering and analysis for new and ongoing projects in Information Technology, facilitating project execution, managing competing priorities, and applying a high degree of professionalism in managing stakeholders and their expectations. The role devises new methods and procedures using strong analytic and inductive thinking, facilitating the application of new technologies to support existing processes.

The Business Integration team has two main goals. The first is to maximize the ways in which IT is being absorbed as a function of business, and to perform the role of trusted interface and translator between IT and the business. The second is to enable and facilitate change, usually in the context of information technology projects (and in close collaboration with the PMO and IT PMs), by defining goals and requirements and by designing, validating, and recommending solutions that deliver real business value.

QUALIFICATIONS REQUIRED:

• A university (preferred) or college degree in Business, Computer Science or a related discipline, coupled with relevant experience in business analysis, project management, business processes, IT service management, and information systems solution architecture and design.
• Relevant education or certifications in business analysis, project management, business processes, IT service management, and information systems solution architecture and design will be considered in lieu of a college diploma or university degree.
• A Certified Business Analysis Professional (CBAP) designation is an asset.
• A minimum of 5 years' progressive and related business analysis, project management experience and/or IT Service Management experience.
• Training in Organizational Change Management is also an asset.
• Knowledge of the business workings of the Law Society's systems and business culture would be an asset. Must have significant technology project experience.
• Breadth of knowledge and experience in business analysis, project management (planning, implementation, measurement), and IT service management under conditions of rapid change, supporting a diverse user community.
• Strong interpersonal skills related to needs identification, business process consultation, solution selling and relationship management, and organizational change management at all levels of the organization.
• Strong verbal and written communication skills to facilitate meetings, coordinate resources, and develop comprehensive documentation suitable for all audiences (technical, business, executive).
• Ability to quickly acquire a strong understanding of business unit processes, workflows, and management control structures.
• Ability to quickly acquire a strong understanding of performance measures, cost/benefit analysis and ROI.
• Communicates verbally and textually in a clear, articulate manner, using audience-appropriate language and terminology, for individual and/or group situations; and makes use of other tools, such as diagrams, to ensure understanding.
• Develops and applies complex information to problem solving.
• Breadth and depth of knowledge / experience in Microsoft, platforms, and leveraging these technologies to meet business unit needs.
• A sophisticated understanding of cyber-security risks and impacts, and the importance of "baking in, not bolting on" security. Understanding of Privacy by Design principles.
• Experience in both Agile and Waterfall methodologies and demonstrates the ability to adjust the approach as appropriate to the project and the project team.
  
  

Client / Customer Service Delivery

• In conjunction with the Information Technology team and client department representatives, facilitates the identification of business and end-user requirements with respect to applications and technology infrastructure solutions.

• Assesses needs and makes recommendations with respect to acquisition versus development, tests and maintains business systems in support of client department needs, consults with client department staff and managers to quantify end-user needs, articulates business process and performance requirements, and gains agreement regarding cost-effective systems solutions.

• Translates business system design and requirements into functional specifications suitable for development of computer systems as required.

• Facilitates meetings with business units for the purposes of developing business process flow diagrams, business requirement documentation, as well as current/future state gap analysis.

• Develops test scripts for the purposes of smoke testing applications being developed and collaborates with QA Team to validate test scripts and test results.

• Provides guidance & training to business units in the development of test scripts for User Acceptance Testing (UAT) and validates test results with Business Test Lead.

• Evaluates system performance and effectiveness and provides implementation and ongoing support for agreed IT solutions.

• Provides regular reports to business units and IT management regarding the status of assigned projects and initiatives, as well as potential risks to in-flight or in-place systems.

• Provides guidance and expertise on the development of training material, in collaboration with the business owners and/or the technical trainer.

Research

• Researches, quantifies and develops business cases for cost-effective applications solutions in keeping with the defined and agreed needs of client departments and industry best practices.
• Remains abreast of new trends in the industry via technical journals, Internet sources, conferences and courses, and networking with other professionals.
• Ensures awareness at all times of organization objectives with respect to current and projected plans for provision of IT functionality to business users.
• Shares information and insights with colleagues on the BI Team, in IT, as well as across the organization.

Special Projects & Initiatives

• Leads business unit resources assigned to projects under development and provides consultation and at times, project planning for the delivery of cost-effective, stable, predictable, and responsive application functionality.
• Builds trusted relationships with client department staff and managers, based on personal expertise and best practices with respect to technology solutions to business process requirements.
• Consults with business units regarding process and performance issues, gains consensus with respect to recommended solutions while balancing the objectives of the organization to eliminate siloed processes and applications, and facilitates project planning, development and implementation.
• Provides regular reports to business units and IT management regarding the status of assigned projects and initiatives.

Team Membership

• Works closely with other members of the Information Technology team and client departments in the identification, diagnosis, isolation, and resolution of complex problems.
• Develops and shares expertise regarding Law Society application systems, and regularly communicates with team members regarding systems issues, projects, and initiatives.
• Provides clarification to team members on technical issues, particularly regarding writing of code and tests to meet business specifications.
• Is a key contributor to client department teams, chairing meetings, facilitating needs identification, identifying impacts of change, and proposing strategies for managing, based on Organizational Change Management best practices.
• Promotes the effective use of approved information technology solutions to meet business process and performance objectives.
• May be involved in the recruitment, interviewing, and selection process, and may provide work direction to team members and contract resources assigned to specific projects and initiatives.

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.