Senior Agile Business System Analyst
What You'll Do
As part of the agile Operating Model, the Senior Business System Analyst (BA) is a member of a Product squad who actively contributes to the customer-centric outcomes of the squad. The Senior Agile Business System Analyst could be responsible for defining Product features, activities such as designing, building, process engineering, configuring and testing custom-built applications, packaged COTS software applications or SaaS software applications as part of an Agile Squad. They work under the direction of a Scrum Master and Product Owner as part of an Agile Squad to meet the product's objectives. The Senior BA is responsible for understanding the "Big Picture" and self-selecting activities where they can contribute to a Product Squad by completing the design and configuration of a solution for an entire business function or end-to-end process.
Interfaces and collaborates cross-functionally with the members of the Pod and Squad - development, architecture, testers, scrum masters, product owners, third parties.
Works within IT on continuous delivery of a Product through its lifecycle. The squad is responsible for all aspects of the Product (new features, operations, technical debt); the BA will be involved in all of these aspects.
Self-selecting activities to contribute to the squad's outcomes.
As a member of a squad, contributes to the completion of work necessary to deliver value to our customers and achieve squad Objectives and Key Results (OKRs).
Contributes to shaping the end-to-end product vision. Facilitates discussions and contributes thought leadership to identify and describe customer personas, process pain points, detailed requirements and business rules for whole business processes and/or features and enhancements of a Product.
Identifies and analyzes impacts and benefits to the customer resulting from newly configured or improved business processes and functionalities.
Champions a customer-centric mindset. Uses Design Thinking and Customer Centricity to lead and solve complex problems with multiple subject matter experts to better solve the customer's needs.
Deep knowledge of business domains/products/customer journeys and the corresponding technical solutions.
Performs program and software configuration/modification, design, testing and set-up activities using CTC methodologies as required to meet the Product outcomes.
Participates in all agile events as a member of the squad. Prepares for and participates in demos as needed.
Displays the highest level of critical thinking and analysis in bringing successful resolution to high impact, complex, and/or cross department, cross functional problems.
Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes Follows Quality and Security guidance for the purposes of audits and participates in internal and external audits.
Identify better ways of working and continually strive for continuous improvement, for both self and for the squad.
Embraces Agile ways of working.
Experimental mindset to drive innovation, uses iterative test and learn approach in their work to create a better end-result for the customer.
Comfortable working with considerable flexibility and thrives with limited instruction.
Navigates situations that may have little or no precedent requiring original or new concepts or approaches without guidance from others.
Reaches decisions under conditions of uncertainty and uses the Scrum Framework to test hypothesis and outcomes.
Passion to challenge the status quo and find new solutions and drive out-of-the-box ideas
Loves and embraces change for the betterment of solving customer needs.
Foster communication rather than distill information through a document.
Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
Not afraid to "roll up the sleeves" and seeks to go outside comfort zone to learn - pushes squads to do the same.
Empowers others to fail, learn, and grow
Has customer outcomes top-of-mind.
Contributes to the body of knowledge of their Chapter
Implement the Chapter's standards and best practices in their work
Bring forward best practice recommendations to the Chapter leadership.
May coach and mentor junior Business Analysts in the Chapter
May review and approve designs by junior members of the Chapter
What You Bring
Requires Bachelor Science or Arts in a Computer Science, Engineering, Business or related discipline and 6-7+ years of business system analysis experience, 4 of which involving complex, strategic programs/projects in a related field.
Strong communication skills with ability to present complex messages and trade-offs and tell a compelling story.
Strong problem solver with ability to resolve blockers and maintain progress on the solution.
Strong knowledge and experience of Agile and Product Ownership.
Strong practical experience with various development methodologies
Strong use of tools like Jira and Confluence.
Strong modelling skills to depict outcomes in a variety of ways
Excellent customer understanding related to the squad domain area
Strong knowledge of the squad's systems and applications
Strong facilitation skills
Strong blend of strategic and tactical thinking
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.