Retail Projects Specialist

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

MISSION

The Specialist, Retail Projects will support the store development process and work directly with the stores and home office teams to ensure successful completion of approved store development projects. The primary focus will be to ensure optimal employee and customer experience, with minimal business impacts. This role serves as the single point of contact for the store throughout the implementation of changes and act as a liaison between the store, vendor and home office teams.

KEY PERFORMANCE METRICS

• Project Milestones: Timeline, Budget, Quality
• Net Promoter Score, Customer Satisfaction
• Indigo Help service level targets

KEY ACCOUNTABILITIES

Functional

• Act as an advocate for our customers and employees by placing them at the forefront of all decision-making and design processes while proactively anticipating customer expectations and needs
• Work closely with the store development project manager, construction, store design, visual merchandising and other departments to ensure flawless execution of projects at the store level
• Represent the store development team as a store experience and operations subject matter expert
• Create project schedules, store project calendars and support documents in conjunction with dates agreed on with other project team members
• Support in creating project budgets, issuing purchase orders, submitting invoices, and tracking and reporting on project budget expenditures
• Create task and execution plans, outlining the sequence of activities, spatial changes, cross functional deliverables, and labour estimates required to achieve the new store design and merchandising plan set-up
• Track labour hours used by the store for budget reconciliation and identify improvements for future labour estimates
• Create reports and presentations and provide updates in store development project meetings to communicate project status and risks
• Lead store project calls, including kick-off, merch plan review, and weekly store check-in calls • Prepare new stores for handover, load-in, and opening process and support with the store closure process
• Manage the deficiency and issue list in collaboration with the construction and store design teams to ensure all issues are resolved in a timely manner
• Collect feedback from stores and home office teams and identify opportunities for improvement to share with the project delivery team through hind-sighting activities
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
• Assist with the integration of new technologies and initiatives into project planning and execution

People

• Actively seek out opinions to promote a culture where the opinions and voices of all teams are heard and valued
• Offer support and constructive feedback to peers to encourage growth and collaboration.
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical expertise while continuously learning from others
• Help team members understand the impact of their contributions and proactively engage other functions to gather input and drive alignment

Cultural

• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continuous learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Director, Retail Experience & Operations.

Manager once Removed (MOR): VP, Retail Experience & Operations.

KEY RELATIONSHIPS:

Internal:

• Store Design
• Visual Merchandising
• Construction
• Retail Field with emphasis on Regional Directors and General Managers
• Retail Operations
• Accounts Payable

QUALIFICATIONS

Work Experience / Education / Certifications

• Bachelor's degree and/or college diploma is an asset
• Minimum 3-5 years working in a retail environment
• Proficiency with Microsoft Office
• Strong financial acumen required for budget planning
• Experience with Project Management Software would be an asset

Competencies / Skills / Attributes

• Flexible and adaptable, providing input to changes and adapting to achieve goals
• Excellent working knowledge of various technology applications
• Strong written and verbal communications skills, with a customer centric approach
• Excellent organizational skills and strong attention to detail
• Manage competing priorities, meeting deadlines, and adapting to dynamic work environments
• Strong sense of accountability and ownership, with a commitment to advocating for what is right and taking proactive steps to address and resolve issues
• Strong team player, able to collaborate effectively with cross-functional teams to achieve organizational goals

Other

• Travel will be required periodically

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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