Lead, Implementation (Provincial Implementation)

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Information Management, Decision Support and Analytics (IMDA) division at Ontario Health is responsible for overseeing information management and information technology initiatives (IM/IT) with a strategic focus on improving access, quality, and efficiency of patient care. IMDA is responsible for several initiatives and applications including the Wait Times Information System (WTIS), the Emergency Room/Alternate Level of Care (ER/ALC) Information Strategy, the Electronic Canadian Triage, Acuity Scale (eCTAS) application, and the Ontario Renal Reporting System (ORRS). The Implementation and Support unit within IMDA is responsible for supporting change management with our external partners as it pertains to the deployment and maintenance of healthcare information management systems. Additionally, we are responsible for maintaining excellent client relationships throughout the operational support lifecycle.

The Implementation Lead must have an advanced skill level in project management, experience managing operational issues and be comfortable with staff supervision. Reporting to the Team Lead, Provincial Implementations, the Implementation Lead works closely with the Provincial Implementations Team in providing vision, goals and objectives to the assigned project. As an experienced functional lead, this role is expected to drive and support the management of moderate to highly complex projects that are defined as high priority and long-term duration and will be called upon to perform multiple roles within the project team. The Implementation Lead must demonstrate strong tactical and critical thinking skills while developing and defending solid, actionable recommendations. This individual must be a team player who is willing to actively mentor and coach the greater project team as appropriate; understanding complex relationships in a matrix organization is necessary.

Project Management experience in a healthcare environment, is preferred. Previous experience in a client-facing role with a focus on relationship management and service delivery is an asset (preferably healthcare related).

• Initiates projects, providing project specific vision, goals and objectives to the project team;
• Creates and manages project plans including, but not limited to scope, schedule, risk, resource, communication and quality;
• Monitors the deliverables of each team member to ensure successful project delivery;
• Manages stakeholders across various functional areas of IMDA and provides management and stakeholders with status updates, feedback and appropriate reporting;
• Manages project issues and risks by reaffirming expectations and taking early action to identify, track and resolve potential problems;
• Works in a self-directed manner, as defined in the overall context of operating plans and project charters;
• Ensures transparency within teams and considers impact and mid- to long-term effects of decisions/ solutions;
• Identifies benefits that will be realized upon or following project completion, as appropriate to the scale and scope of the project;
• Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day to day activities;
• Develops and presents material for review and informational purposes;
• Proactively shares knowledge across project teams, as appropriate.

Education and Experience

• An undergraduate Degree in Information Management, Information Technology, Business Administration, Health Sciences, Health Administration or Health Informatics or related field, or equivalent work experience is required

• PMP Certification in project management is required

• IM, IT, Business Administration, Health Care, Health Informatics, or Clinical background is preferred

• Five to eight years of overall working experience, including three to five recent years leading initiatives in a similar role (preferably in a healthcare setting)

• Experience in change management and continuous process improvement is an asset

Knowledge and Skills

• Knowledge of project management and applicable industry experience in working on projects that support client groups such as Healthcare, Pharmaceutical, and/or Information Technology/Information Management
• Ability to function at a high level of autonomy in coordinating expectations and tracking resource allocation and performance
• Proven ability to successfully execute on medium-scale, complex, high-risk projects
• Excellent written and verbal communication with the ability to present complex concepts clearly and effectively to executive level audiences
• Must be passionate about leadership, organizational health, culture, values and team development
• Must be team-oriented, possess a positive attitude and work well with others
• Must be creative and forward thinking
• Superior ability to analyze and define problems, evaluate alternatives, find solutions, and facilitate decision-making
• Strong problem solving, analytical, and facilitation skills
• Proven ability to develop relationships with key stakeholders to establish trust, credibility and respect
• Demonstrated ability to manage multiple tasks simultaneously in a hands-on manner, adjusting to issues as needed in a dynamic work environment. The ability to prioritize and effectively anticipate and respond to issues as they arise
• Collaborative leadership style with the ability to work in a multi-disciplinary team environment
• Advanced knowledge of Microsoft Project, PowerPoint, Visio and Excel is required
• Advanced knowledge of SharePoint is an asset

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