Delivery Lead - Commerce
Job Description
WE ARE:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
YOU ARE:
We are looking for a highly effective Delivery Lead to join our team. An individual filling this role will be responsible for the overall success of Digital Commerce programs, focusing on the client relationship, planning/tracking, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, design, and technology disciplines.
THE WORK:
Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale digital product, marketing or commerce solutions
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day to day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Work closely with engineering, design, product, and QA to deliver the best digital products for our clients
Supports experience-led teams in developing strategic vision and creative UI/UX design
Manages and contributes to solution plan definition
Manages and contributes to development of the platform migration and global roll out strategy and execution
Interacts with client stakeholders for business justification, funding, scope and timeline
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Qualifications
HERE'S WHAT YOU'LL NEED:
Minimum of 10 years experience with agile SDLC, implementing large, complex web sites/apps, commerce applications and platforms.
Minimum 5 years of project management experience, building technology solutions in a variety of different styles (Agile, Waterfall, etc.) through the software development lifecycle
Minimum of 5 years of experience implementing comprehensive commerce suites such as Adobe and Salesforce.
Minimum of 3 years of experience delivering projects which have integrated a number of the functional capabilities listed below:
eCommerce
Order Management/Fulfilment
Customer Data Platform
Pricing and Loyalty
Integration Platform
Journey Orchestration
Marketing Automation
Personalization/Recommendation
Search / SEO
Web Content Management
Multi-device support (smart-phone, tablet, desktop, console, set-top box)
Digital Analytics
Digital Asset Management
Experience with commerce design, implementation and execution
A minimum of a high school diploma or GED is required for this position
BONUS POINTS IF:
Understanding of complexities with implementing Composable architectures and solutions (CommerceTools, Contentful, Contentstack, Algolia…)
Experience with lighterweight platforms like Shopify
Strong understanding of PCI/PII security and data privacy requirements
Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)