Client Liaison Agent - Bilingual (English/french)

Join the Family Responsibility Office (FRO) team and make a positive impact!

As a Client Liaison Agent, you will help families plan for their future, achieve stability, and build brighter tomorrows. This rewarding role offers personal growth, meaningful connections, and a supportive team environment, all while making a real difference in the lives of individuals and families in need.

What can I expect to do in this role?

As part of our team at FRO,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:
• Communicating and providing service to the public, promoting a positive client experience.
• Handling client calls and addressing client correspondence from our case management system.
• Building relationships with clients and stakeholders, addressing issues, and promoting compliance.
• Collecting support payments on compliant cases.
• Maintaining case files and recording clear notes on issues, actions, and next steps.
• Performing follow-ups and clarifying payment issues.

To find out more about this exciting opportunity, our work and our team check out the opportunity overview.

Join Our Information Session
To learn more about the role, FRO and the recruitment process, we welcome you to attend our information session on Wednesday, November 6th, at 12pm. Please register. Attendance is optional and will have no influence on the screening and selection process.

How do I qualify?

Mandatory

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

Client Relations, Interpersonal, and Communication Skills

You can:
• provide high-quality client service in a fast-paced environment.
• empathize with clients and de-escalate sensitive issues.
• explain complex matters in plain language.

Analytical and Problem-Solving Skills

You can:
• review client inquiries and provide accurate information.
• identify and apply key terms of court orders.
• proactively manage client case files.
• develop solutions to enhance the client experience.

Organizational and Time Management Skills

You can:
• handle a high volume of work.
• prioritize tasks to meet targets and deadlines.
• work collaboratively in a supportive team environment.

Technical Knowledge

You can:
• interpret and apply policies and procedures.
• understand legislation to explain support requirements.
• develop knowledge of courts and legal systems.
• use computer applications and financial databases.

Don't meet every qualification?

If you're excited to work for the Ontario Public Service but don't think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate!

Our commitment to diversity and inclusion

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What we offer

Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions.
• flexible learning and developmental opportunities, including education and mentorship programs.
• many employee networks offering support for and education about underrepresented groups.
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more.
• a modern, friendly, and accessible physical work environment