Case Management Officer - 2 Unilingual (English) and 2 Bilingual (English/french)
October 21 2024
Expected expiry date: November 4 2024
Categories Community, Social Services, Nonprofit,
Toronto, ON • Full time
Join the Family Responsibility Office (FRO) Team and Make a Difference!
As a Case Management Officer, you'll be the first point of contact for clients, providing essential support and guidance. This rewarding role offers personal growth, meaningful relationships, and a collaborative team environment, all while making a real impact on individuals and families in need.
• Communicating and providing service to the public, promoting a positive client experience.
• Managing a caseload and handling complex cases.
• Developing creative and tailored case management solutions for your clients.
• Negotiating and problem-solving to encourage case compliance and payment arrangements.
• Reviewing, interpreting, and explaining court orders.
To find out more about this exciting opportunity, our work and our team check out the opportunity overview.
Join Our Information Session
To learn more about the role, FRO and the recruitment process, we welcome you to attend our information session on Wednesday, October 30, 2024, at 12pm. Please register by 5pm Tuesday, October 29, 2024. Attendance is optional and will have no influence on the screening and selection process.
• provide inclusive customer service on sensitive issues.
• explain complex matters in plain language.
• build and maintain positive relationships.
• create tailored case management solutions within policies and legislation.
• research, analyze, and update financial records.
• evaluate cases to establish appropriate next steps.
• use negotiation and problem-solving skills to encourage compliance and payment arrangements.
• develop resolutions for complex support issues.
• interpret, apply, and explain legislation, policies, and procedures.
• explain family court systems and legal documents.
• use computer applications.
• work collaboratively in a supportive team environment.
• use prioritizing and organizational skills to manage a diverse workload.
• make informed decisions based on thorough analysis and research.
If you're excited to work for the Ontario Public Service but don't think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate!
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions.
• flexible learning and developmental opportunities, including education and mentorship programs.
• many employee networks offering support for and education about underrepresented groups.
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more.
• a modern, friendly, and accessible physical work environment
As a Case Management Officer, you'll be the first point of contact for clients, providing essential support and guidance. This rewarding role offers personal growth, meaningful relationships, and a collaborative team environment, all while making a real impact on individuals and families in need.
What can I expect to do in this role?
As part of our team at FRO,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:• Communicating and providing service to the public, promoting a positive client experience.
• Managing a caseload and handling complex cases.
• Developing creative and tailored case management solutions for your clients.
• Negotiating and problem-solving to encourage case compliance and payment arrangements.
• Reviewing, interpreting, and explaining court orders.
To find out more about this exciting opportunity, our work and our team check out the opportunity overview.
Join Our Information Session
To learn more about the role, FRO and the recruitment process, we welcome you to attend our information session on Wednesday, October 30, 2024, at 12pm. Please register by 5pm Tuesday, October 29, 2024. Attendance is optional and will have no influence on the screening and selection process.
How do I qualify?
Mandatory
• For the bilingual positions: you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hireClient Service, Communication, and Interpersonal Skills
You can:• provide inclusive customer service on sensitive issues.
• explain complex matters in plain language.
• build and maintain positive relationships.
Analytical and Case Management Skills
You can:• create tailored case management solutions within policies and legislation.
• research, analyze, and update financial records.
• evaluate cases to establish appropriate next steps.
• use negotiation and problem-solving skills to encourage compliance and payment arrangements.
• develop resolutions for complex support issues.
Technical and Legal Skills
You can:• interpret, apply, and explain legislation, policies, and procedures.
• explain family court systems and legal documents.
• use computer applications.
Organizational and Decision-Making Skills
You can:• work collaboratively in a supportive team environment.
• use prioritizing and organizational skills to manage a diverse workload.
• make informed decisions based on thorough analysis and research.
Don't meet every qualification?
If you're excited to work for the Ontario Public Service but don't think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate!
Our commitment to diversity and inclusion
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What we offer
Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions.
• flexible learning and developmental opportunities, including education and mentorship programs.
• many employee networks offering support for and education about underrepresented groups.
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more.
• a modern, friendly, and accessible physical work environment
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