Business Analyst

Career Opportunity

The Business Analyst position will support the Procurement & Category Management (PCM) Department's transition to SAP S4/HANA and SAP-Ariba, with a focus on Services Procurement Requirements (i.e.: Professional, Technical, Trades…etc.) and Change Management, by working with various stakeholders to understand current business processes and linking process design work with system analysis. This position will be responsible for documenting and mapping all changes in processes, and facilitating the creation of future-state change management plans, based on best practices, new technology, TTC policies and procedures. This includes gathering and analyzing background information from multiple sources (including, but not limited to consultants, internal and external auditors, other Public Organizations like the City of Toronto) and facilitating the development of strategic plans to drive improvements, communicating recommendations (including of appropriate road-maps and action plans) and facilitating the implementation of approved projects.

What You Will Do

• As a Business Analyst, you will document the future state of core Procurement & Category Management processes in partnership with the SAP team and management along with identifying process gaps to facilitate the design and implementation of revised business processes that improve the way clients interact with and utilize PCM services/contracts and are aligned with industry best practices and new technology.
• You will understand and analyze diverse and potentially conflicting needs of various stakeholders and work in partnership with PCM management and Information Technology Services (ITS) to develop solutions that best meet overall business needs.
• Your role will require you to lead the development of new Reference Literature, Process-Maps and Training Sessions to ensure impacted PCM stakeholders have been adequately trained and deemed knowledgeable with new processes and systems. Applies to SAP (Pre and Post Implementation) along with Secondary Supporting Systems, new processes and tools, etc. while assisting with identifying test scenarios, developing test scripts and executing testing in support of user acceptance testing.
• Support and execute Change Management Plans associated with approved projects by applying structured implementation approaches which may require changes to the Organization Culture, Staff, Process and Technology across multiple user groups. This includes development of training plans, literature and training of PCM staff.
• The selected incumbent will ensure continuous improvement structures are in place to analyze and evaluate the effectiveness and cost benefit of implemented processes.
• You will be required to facilitate the development and implementation of a workload management database for the Corporate & Professional Services Procurement Team.
• In this role, you will document and map complete current processes/programs and recommend alternative administrative efficient processes/tools which significantly reduce the amount of administrative effort while addressing potential risks and act as a liaison between various stakeholders including, PCM staff, Materials Management staff, ITS staff, Finance staff and external vendors while providing analytical advice and expertise on industry best-practices, strategic procurement, and audit concerns.
• You will be responsible for providing continuous guidance and ongoing coaching and feedback to PCM Staff and communicating regularly with PCM Leadership Teams on status of ongoing activities and project implementation activities including but not limited to participating in project team meetings, Sponsor meetings and Steering Committee meetings as required.
• You will be responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.
• And of course, perform related duties as assigned.

What Skills Do You Bring?

What Qualifications Do You Bring?

• Completion of a University Degree in a Business, Technical or a related discipline or a combination of education, training and experience deemed to be equivalent combined with related experience in similar medium to large-size organizational environments.
• Significant experience with business process analysis and design including demonstrated experience eliciting requirements, preparing functional design documents, and proposing business process solutions.
• Prior experience as a consultant on large projects of a similar nature is favourable.
• Demonstrated ability to engage multiple stakeholders, manage expectations, and ability to work both autonomously and collaboratively.
• Experience working on cross-functional teams and procurement projects which may include external Public and/or Private Sector Partners.
• Proven experience in successfully implementing SAP ERP Systems and corresponding supporting frameworks. Experience with SAP Procurement modules mandatory.
• Experience with Change Management / Procurement Process Improvements.
• Logical thinker able to develop, communicate and deliver clear strategy and action plans.
• Demonstrable knowledge of and practical experience in Six Sigma Lean and Continuous Improvement principles and best practices.
• Knowledge of system and end user documentation concepts and practices.
• Good understanding of project management concepts and practices.
• Excellent verbal/written communication and presentation skills with the ability to clear clearly and tactfully.
• Ability to keep up to date with current industry developments and market trends regarding information systems and procurement.
• Proficiency with Microsoft Office, with Advanced/Expert Working Knowledge of Microsoft Visio, Project and Access DB. MS Vision and Project Experience Mandatory.
• Must have or be able to rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Must have or be able to quickly acquire knowledge of TTC and departmental policies, practices and standards relevant to the work performed.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.