Assistant Manager, Transit Operations

Career Opportunity

We are looking for Assistant Manager, Transit Operations (Subway) to join our team in Transit Control Department.

As the Assistant Manager, Transit Operations, you are the central authority in coordinating and directing all real-time operational activities and emergency responses for your assigned Transportation Mode (Subway). You will continuously assess and coordinate Transit Control Centre (TCC) operations and personnel under the general guidance of the Duty Manager - Transit Control for the day to day operations.

What You Will Do

• Ensuring that all scheduled service commitments are met, and taking appropriate action when interferences to planned service occur;
• Monitoring the information board/display for their assigned mode (e.g. CSS, Subway Mimic board/display, ICS and subway operations) and recommending service adjustments to the appropriate staff as required;
• Ascertaining and appraising the nature of occurrences/events by investigating and overseeing work done by operating and front line supervisory personnel;
• Directing, channeling, and actively participating in communication activities between TTC emergency/management teams and external emergency response agencies;
• Liaising with Operations staff to ensure all communications systems operate properly;
• Assisting with the selection, training and supervision of Transit Control Centre staff;
• Facilitating conflict resolution within the TCC and be the first level of escalation for conflict resolution;
• Participating in shift briefings and prepare summaries of activities and other reports as required;
• Liaising with other management/supervisory personnel from throughout the TTC to ensure the proper coordination of joint projects/activities, and regarding Transit Control activities and the investigation of occurrences, as well as the proper coordination of joint projects/activities;

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

What Qualifications Do You Bring?

• Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent
• You will have a minimum 5 years of directly related supervisory experience in Transit Operations where you managed, motivated, couselled, coached, disciplined, and assessed the performance of subordinate employees.
• You have knowledge of business administration practices and procedures;
• Your application will demonstrate that you have a comprehensive knowledge of Mode specific (Subway) Transit Control systems including ICS (Integrated Communications System), CSS (Central-office Signalling System), and SCADA (Supervisory Control and Data Acquisition);
• Thorough knowledge of transit operations including the signal system, automatic train protection system, Vision in order to quickly ascertain situations and initiate the appropriate course of corrective action with little or no direct guidance;
• Comprehensive knowledge of legislation regarding safety, human rights, and employment;
• In addition, you have sound judgement, well developed time management, organizational, interpersonal, oral and written communication skills;
• Excellent analytical and problem solving skills;
• Demonstrated ability to work with multi-disciplined teams, deal with complex issues and maintain effective working relationships;
• You have the ability to track multiple projects, establish deadlines, and make sound business decisions in a timely fashion to adjust to changing situations;
• You have the ability to prepare and interpret reports, recognize problems, evaluate and recommend solutions;
• You are proficient in the use of a computer and associated Microsoft applications, and other business specific programs such as ICS, CSS, Maximo;
• You currently have a valid non-probationary class "G" driver's licence in the Province of Ontario, and use of own vehicle;
• Completion of the St. John's Ambulance Courses in First Aid;
• Tower Cross-Over qualification is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
  

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources - Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.