Manager, Patient Services

COMPETITION #: #059-25

DATE POSTED: April 21, 2025

DATE CLOSED: May 4, 2025

CATEGORY: Full-Time, Temporary (up to 10 months)

DEPARTMENT: Patient Services

REPORTS TO: Director, Patient Services

OFFICE LOCATION: Sault Ste. Marie

HOURS OF WORK: 37.5 hours per week/1950 annual

SALARY: OHaH Non Union Band 7 - $108,339.33 to $129,362.92

CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness, and work-life balance.

Reporting to the Director, Patient Services, this position is responsible for ensuring appropriate assessment of needs and coordination, management and provision of services. The position manages day-to-day operations and oversees a team of Patient Services employees to ensure that effective and efficient services are provided to patients and their families through the provision of case management and long-term care home placement services.

What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth, and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan

What will you do?

• Manages the delivery and access to coordinated, quality community health care;
• Responsible for the supervision, leadership and guidance of employees within a multi-disciplinary team;
• Implements and maintains services standards and monitors service levels to ensure effective resources allocation;
• Identifies critical service delivery issues and refines services for the patient population as needed;
• Participates, supports and/or leads in planning, implementing, managing, and evaluating patient service delivery programs;
• Manages complex, difficult patient issues and complaints not handled in a routine manner;
• Monitors and reviews caseload statistics and indicators for assigned portfolio and team;
• Oversees the utilization of purchased patient services for their assigned team in collaboration with their colleagues;
• Establishes and maintains effective relationships with service providers in the area to deliver quality patient care;
• Maintains awareness and understanding of current and changing community and health care system needs and impacts to improve or provide more efficient service delivery;
• Engage staff in discussions of change initiatives;
• Ensures that safe, high quality healthcare and/or services are always patient centered, driven by information and organized for safety;
• Represents Ontario Health atHome on multi-disciplinary committees and community agency/project working groups;
• Interprets and implements organizational policy, Collective Agreements and applicable legislation;
• Manages overall performance of team; provides direction on projects and priorities; orients and trains staff to equip them with the necessary skills needed to resolve issues and provide quality patient care; guides staff in handling critical issues;
• Identifies staffing requirements and recommends recruitment and selection of candidates ensure effective staff allocation within assigned budget;
• Aligns annual work plans for operational work to the broader strategic directions of Ontario Health atHome and the divisional strategy and priorities within Patient Services;
• Addresses equity in access to service, service quality, patient safety and patient privacy and works closely with departmental staff to achieve alignment in business processes and resolution of issues;
• Embodies Ontario Health atHome mission, vision and values and applies quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work;
• Exemplifies, embraces and intentionally promotes an inclusive work environment where all are meant to feel they belong.

What must you have?

• University degree in a healthcare discipline; master's degree an asset;

• Membership and in good standing as a Regulated Health Professional (RHP) with applicable College. Must maintain membership as an RHP;
• Minimum 3-5 years progressively responsible experience in health care;
• Experience and working knowledge of care delivery in community and health care environments;
• Experience and knowledge of service delivery in a health care environment;
• Knowledge of direct care/case management models used in community health care organizations;
• Good knowledge of community resources (e.g., services and programs) and roles of health care professionals;
• Knowledge of tools, systems and databases used in patient service delivery and management;
• Practical knowledge of relevant legislation (e.g., Long-Term Care Act, Connecting Care Act, 2019 etc.);
• Well-developed planning, organizing, critical thinking, decision making and evaluation skills;
• Demonstrated experience leading and managing a multi-disciplinary team, ensuring compliance with all regulations, safety programs, legislation, policies and procedures;
• Effective communication and interpersonal skills, and a proven ability to work collaboratively with multiple health disciplines;
• Strong coaching, negotiation and conflict resolution skills;
• Ability to use MS Office applications (e.g., Word, Excel, PowerPoint, etc.);
• Valid driver's license in Ontario and access to reliable personal transportation;
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• A minimum of 3 years of supervisory/managerial experience preferred;
• Management experience in a unionized environment with direct experience with change management preferred;
• Certified Health Executive designation;
• Oral and written proficiency in both English and French is preferred. Candidates who are not bilingual in French may be considered, however, bilingual candidates who meet all requirements will be given priority for an interview.

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Interested person are invited to submit a cover letter and resume by May 4, 2025, at 4:30 p.m. by visiting and applying through the organization website at: Careers | Ontario Health atHome

We thank all applicants for their interest; however, only those selected for an interview will be contacted.