Portfolio Manager

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

We are seeking a Portfolio Manager for our Enterprise Digital Service Management Program who will report into the Senior Manager of Customer Service SFDC Transformation. The incumbent will be part of a team that is defining the future of our Rogers Business Enterprise customers leading with the latest technologies and industry best practices. Our team works together with the Rogers Business Customer Service Operations & Sales teams to support the operational performance of this organization.

We are looking for a strong individual who can help to influence, transform and continuously evolve our existing processes to drive adoption within the Enterprise space. The candidate who fills this role will help to shape, build, release and improve our processes that will help to empower and deliver capabilities throughout the organization.

What you will be doing:

• Document and develop business and functional requirements for the I.T teams to build solutions.
• Participate in design and solution sessions to ensure all business requirements are met and value driven while identifying gaps or issues with stories, process or workflows.
• Work with the Architecture team to ensure solution has been designed with the architecture end state in mind.
• Focus on implementing new and/or evolve workflow processes and procedures and identify areas of opportunity to leverage and optimize work with automation, API or RPA.
• Work with the Product Owner to monitor progress of development of the priorities during Agile Releases and plan and prioritize user stories, epics and themes to ensure scrum team focuses on realizing maximum value.
• Oversee the technical delivery of the solution/delivery teams, with a key focus on the implementation, and supervision of a successful delivery from non-production to production environments.
• Organize related changes across projects/teams for implementation, with a key focus on identifying and removing blockers across multiple active cycles.
• Connect regularly with Business Leadership Service & Sales teams to share roadmap overview and initiatives while influencing positive change.
• Ensure all initiatives are driving value add and tied to key performance metrics meeting the needs of our customers and end users.
• Collaborate and review changes cross functionally to ensure all teams understand impact and changes.
• Work with Digital Experience teams to develop guided flows (process documentation) and user journey mapping for end state.
• Liase with the Customer Service Operations & Sales teams on pain points and work to find solutions for our end users Influence cross functional teams to adjust process and operational model.
• Lead reviews with leadership members to track current projects and manage escalations.
• Lead RFP responses and solutions that Rogers offers for our Enterprise customers for Portal management and APIs.

What You will bring:

• Experience in managing/coordinating Technical & Non-technical teams.
• Experience performing Optimization, continuous improvement, continuous integration & cost-savings.
• Results-oriented team player who leads by example, holding themselves accountable for performance.
• Expertise in Agile principles and experience in participating in Scrum events such as daily stand-up meetings, sprint planning, sprint reviews, and sprint retrospectives.
• Demonstrated ability to clearly articulate complex technology into business language for diverse audiences and technical levels.
• Creative thinking mindset with ability to visualize future capabilities.
• Extremely detail oriented and thorough (ability to quickly spot missing details).
• Solid understanding of all segments, activities and processes of Business Customer Service groups and Sales organization to identify underlined correlations.
• Highly adaptable with the ability to manage several projects simultaneously, while maintaining quality, in a fast-paced environment.
• Strong team player able & ability to be assertive negotiate skilfully & deal effectively with a variety of personalities within multiple cross-functional teams.
• Highly motivated and very proactive individual, dedicated to follow-up/follow through with little supervision.
• Strong analytical and problem-solving skills.
• Ability to interface and present to all levels of the organization, across a variety of cross-functional groups while building strong stakeholder relationships.
• Subject matter expertise of systems and tools used within the Business Customer Service & Sales team.
• Strong communication skills (oral and written) and the ability to interface with all levels of the organization.
• Bachelor's degree in Computer science, Engineering, Business, or related work experience.
• 5+ years of experience in delivery of Enterprise grade applications.
• Experience with change management.
• Enterprise stakeholder management experience.
• Proven track record of managing all aspects of a successful product lifecycle with delivery in Agile & traditional methodologies.
• Experience working in Agile/Scrum environments and using tools like Jira, Confluence, and product analytics platforms.
• Strong analytical and problem-solving experience.
• Excellent communication, presentation, and organizational skills.
• Ability to think strategically while maintaining attention to detail.
• Strong leadership ability and proven track record as a project manager/lead in delivering a project from beginning to the end.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

o Self-driven career development programs (E.g. MyPath program)

o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

o Homewood employee & family assistance program

o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

o Work for an organization committed to environmental protection

o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

​

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 319835

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business