Conference Coordinator
Duties and Responsibilities:
Conference Services exist to support, promote and coordinate the accommodation, dining, meeting and other campus services, offered, year round, to both members of the University and of the greater community, to facilitate the successful hosting of conventions, meetings, workshops and other such gatherings of people on the University's campus.
Reporting to the Manager, Conference Services, the incumbent is responsible for coordinating the organization and delivery of many and varied services offered to clients of Conference Services, who have contracted with the Department for the provision of Conferences, meeting and event and/or accommodation services. As directed by the Manager or Assistant Director, the incumbent also supports activities related to the marketing of conference/meeting/event/accommodation services of the Department to potential clients.
Due to the nature of the position shift flexibility may be required including early morning, weekend and evening work in varying shifts as scheduled according to business demands.
Qualifications:
The incumbent must possess the following qualifications:
• Must have a high-level of knowledge of best practices and industry standards in Event Planning, Event Coordination, and Customer Service.
• Strong interpersonal skills are necessary to interact with administration at various levels, as well as the general public.
• A high degree of independence, allowing for initiatives to develop flexibly, quickly and appropriately.
• Ability to solve logistical problems.
• A proven ability to elicit and foster trust, develop positive working relationships and work effectively with other professionals.
• Ability to exercise discretion, good judgement, and solid decision-making.
• Organizational skills and time management abilities are essential. The incumbent must be result oriented, assuming responsibility for development, implementation and completion of projects/initiatives.
• Intermediate proficiency with software and experience working with databases and event management software
• The incumbent must exhibit flexibility and demonstrate the ability to adapt workflow and processes to meet organizational needs.
Education and Experience:
The above is normally acquired through the completion of:
• Three years of post-secondary education in hospitality, meeting and event planning or equivalent
• Five years of progressively responsible work experience in event planning or coordination, preferably performed in a college or university setting
HR Note:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.