Scrum Master (Genai)
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Scrum Master will report to the Assistant Vice-President, Contact Centre Platform and Engineering Practices.
As the Program Scrum Master for our Contact Center GenAI Initiative, you'll orchestrate the efforts of multiple cross-functional squads, each led by their own Scrum Master. Your role will be crucial in:
Implementing and scaling agile methodologies across the program
Fostering high-performing teams and promoting inter-squad collaboration
Driving innovation in cloud technologies and GenAI solutions
Ensuring seamless integration of DevOps practices and engineering standards
What you will do:
- Oversee and coordinate program-level agile ceremonies
- Mentor and coach squad-level Scrum Masters to enhance their effectiveness
- Facilitate cross-squad dependencies and ensure alignment with program goals
- Collaborate with Product Owners and stakeholders to prioritize program backlog
- Champion agile principles and practices across the organization
What you need to succeed:
- 5+ years of experience as a Scrum Master in agile environments
- Proven track record in large-scale agile transformations and multi-team coordination
- Deep understanding of DevOps, CI/CD, and software engineering best practices
- Experience working with teams developing GenAI applications
- Proficiency in agile tools (JIRA, Confluence, Miro)
- Outstanding communication and influencing skills
- Ability to thrive in ambiguous, fast-paced environments
- Experience in insurance or financial industries (preferred)
- Experience working with teams developing Contact Center solutions, particularly with Amazon Connect or CCaaS (preferred)
What's in it for you:
- We're honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
- We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
- We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
- Wellness programs that support the three pillars of your health - mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential.
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office
If you're passionate about scaling agile practices, have a passion for cloud and AI technologies, and want to make a significant impact on a global scale, we want to hear from you!
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
84,000/84 000 - 138,000/138 000Job Category:
Project Management - SystemsPosting End Date:
16/12/2024