Manager, Recreation Facility

Job Summary

This role involves managing a recreational facility team, overseeing recreation services, facility operations, and resource management in accordance with corporate policies and strategies. The role is responsible for creating business plans, developing and monitoring budgets, and administering recruitment, training, and performance management for a team of full time and part time supervisory, operational and administrative staff.

Duties and Responsibilities

• Ensure compliance with legislation, standards, and codes: Adhere to relevant regulations such as Technical Standards and Safety Authority, Electrical Safety Association, OSHA, Ontario Fire Code, Ontario's Building Code, Peel Health, and Ministry of Labour and Employment Standards Act; comply with external agency audits, such as Peel Health.
• Implement risk management and quality control measures: Follow procedures related to claims, insurance, asset damage or loss, and incident reporting; lead facility and asset management inspections in line with the Quality Management System (QMS); ensure workplace inspections are completed and documented.
• Oversee facility operations and maintenance: Manage service requests (SRs) for operations and maintenance support, review work order reports, ensure regulatory preventative maintenance checks meet minimum requirements, develop shutdown and start-up project schedules, and assign responsibilities to staff.
• Manage capital projects and renovations: Identify and prioritize requests for facility renovations, rehabilitations, and equipment; oversee project completion and deadlines; provide leadership for demand maintenance work performed by technicians, vendors, and contractors.
• Foster collaboration and communication: Schedule regular meetings with their direct and indirect reports, maintain positive relationships with business units, ensure project deliverables meet acceptance criteria, and contribute to various strategies and plans.
• Lead and manage projects: Act as project leaders for LEAN Yellow Belt or Green Belt projects; prepare project charters, monthly status reports, and briefing notes; provide guidance to functional and line of business teams.
• Develop and implement Standard Operating Procedures (SOPs): Write new SOPs for recreation facility administration and operations; provide feedback and vote on SOP creation and revisions.
• Manage legal agreements and corporate initiatives: Oversee license, management, operations, and partnership agreements; work with Internal Audit on projects, investigations, and action plans; liaise with the Office of Emergency Management and implement emergency procedures and training.
• Support quality assurance and workplace values: Provide input for the High Five quality assurance program, promote a workplace that values diversity, inclusion, respect, fairness, and continuous learning and development.
• Recruit, train, and manage staff: Hire, develop, and monitor performance for full-time and part-time employees; provide guidance to supervisory staff; handle disability and alternative work arrangement requests; ensure health and safety compliance; develop and review work schedules; implement employee engagement action plans.
• Other duties as required.

Skills and Qualifications

• Completion of a recognized university or college program in a relevant field.
• Minimum 5 years of progressively responsible experience in facility management, programming, and administration at a supervisory level.
• Experience with compliance, risk management, project management, and quality assurance programs.
• Strong leadership, communication, and relationship-building skills.
• On-call availability 24/7 for emergency situations and ability to handle legislative issues and policy requirements.
• Flexible schedule, including evenings and weekends, to meet community needs and staff/program supervision.
• Diverse experience in multi-component facilities, legal agreements, and liaising with internal and external partners.
• Commitment to diversity, inclusion, respect, fairness, and continuous learning and development.
• Light lifting of supplies/materials and exposure to computer keyboards and screens.
• Primarily recreation facility environment.
• Must have a valid G Drivers License and obtain a clean Driver's Abstract