Change Manager

Are you excited to join a cross-functional team of clinicians, operational leads, and technology experts in a large-scale digital transformation for one of Canada's leading home health care organizations?
Would you like to make a meaningful contribution to a project that will enhance patient care and healthcare delivery for thousands of patients?
SE Health is searching for an experienced Change Manager to join our digital transformation team to help guide us to success. If you're passionate about driving meaningful change in a collaborative environment, we want you on our team.

Position Summary:

The Change Manager is responsible for translating change management strategies into actionable, project-specific plans and tactics, ensuring they are adaptable to feedback and evolving needs. Working closely with the Project/Program Lead, the Change Manager serves as a key interface between project teams, Home Office teams, sponsors, managers, and end-users, enabling alignment and engagement across all stakeholder groups.

The Change Manager drives change through effective stakeholder engagement, communication, and continuous feedback loops. This role also focuses on enabling grassroots change within teams for long-term success, including coaching managers and leaders to empower them and their people to sustain change efforts independently.
With strategic guidance from the Change Management Lead, the Change Manager ensures project-specific change efforts are aligned with organizational goals and standards, while remaining flexible to meet the unique needs of the project and its stakeholders.

Key Responsibilities:

Bridge Strategy to Execution:

• Collaborate with the Change Management Lead and project teams to translate the overarching change management strategy into specific, responsive plans and tactics tailored to the project needs. This includes co-creating communication, and learning and development, and stakeholder materials.
• Adapt and implement change management practices in alignment with organizational standards, ensuring the flexibility to address the unique needs of each project while maintaining consistency in methods, tools, and approaches.
• Be an active member of the Change Community of Practice, sharing insights and observations, and contributing to the continuous improvement of change management practices across the organization.

Stakeholder Engagement and Communication:

• Act as one of the central points of contact for all stakeholders, including Sponsors, Project Leads, managers, and end-users, ensuring consistent and clear communication throughout the project lifecycle.
• Develop and execute communication plans that are tailored to the specific needs of each stakeholder group, ensuring they are informed, engaged, and supported throughout the change process.

Change Adoption and Support:

• Manage stakeholder resistance, address concerns, and ensure that support for the change is nurtured across all levels of the organization.
• Lead stakeholder readiness assessments and resistance management efforts to ensure buy-in and address concerns promptly.Track change metrics, gathering feedback from stakeholders to continuously refine and adjust tactics as necessary to improve awareness, desire, knowledge, ability and reinforcement.
• Work closely with managers and leaders, providing coaching and guidance on how to effectively lead their teams through change.
• Facilitate workshops, stakeholder sessions, and other engagement activities to ensure alignment and promote adoption among key stakeholder groups.

Collaboration and Coordination:

• Work closely with cross-functional teams, including Home Office teams, Operations, and other key stakeholders, to ensure the alignment of change management activities with the needs and timelines of the project.
• Collaborate with project stakeholders, Operations, and other relevant teams to ensure that project-specific tasks and change-related activities are integrated smoothly, minimizing disruption and optimizing outcomes.
• Work in partnership with the Learning Architect to co-develop, and at times deliver, tailored Learning & Development (L&D) and engagement activities, ensuring they are aligned with change management goals and address the specific needs of the project. The Change Manager ensures that L&D plans, resources and activities are executed on a tactical level, integrating seamlessly with other change management plans.

Continuous Improvement and Monitoring:

• Monitor change implementation progress, track outcomes, and ensure that changes are being adopted successfully.
• Provide regular updates to the Project Lead, Change Management Lead and other key stakeholders on the status of change management activities, making recommendations for continuous improvement based on progress and feedback.

Performance Metrics and Feedback:

• Using organizational standards as a starting point, develop project-specific change and performance metrics, and track these in relation to change adoption and system integration, reporting on success rates and areas for improvement.
• Collect and analyze feedback from stakeholders, adjusting strategies as necessary to ensure that changes are impactful, sustainable, and aligned with project and organizational goals.

Qualifications:

• Bachelor's degree in business administration, Organizational Development, or a related field.
• 4-6 years of experience in change management, particularly in translating strategies into project-level tactics and plans.
• Formal certification in Change Management (e.g., PROSCI, CCMP) preferred.
• Experience in healthcare or enterprise-scale transformations, especially an electronic medical record system implementation, is strongly preferred.

Skills and Experience:

• Strong knowledge of change management principles, with the ability to apply them in a project-specific context.
• Proven ability to manage the intersection between strategic change and tactical execution, ensuring that both are aligned with project goals.
• Strong communication, facilitation, and stakeholder engagement skills, with the ability to work across all levels of an organization.
• Ability to monitor change success and provide actionable feedback for continuous improvement.
• Experience collaborating with cross-functional teams, from operations and front-line staff to Home Office peers, and leadership teams, to align on project goals and integrate change activities smoothly.
• Strong problem-solving, coaching, and mentoring skills.
• Excellent organizational and time management skills, with the ability to manage multiple projects and competing priorities.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.