Applications Administrator (18 Months)

The City of Markham is proud to be recognized for the 5^th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being accepted for the above regular full-time position in the Building Standards Department of the Development Services Commission. To apply, please submit your resume and cover letter online by April 18, 2025.

Please note the salary range is based on 2023 rates and is currently under review.

Join us and make a lasting difference!

JOB SUMMARY

Reporting to the Supervisor of Permit Administration, the Application Administrator reviews all permit submissions to confirm they meet the minimum application standards and advises the applicants of deficiencies and other required approvals. Coordinates the processing of permit applications to ensure that plans review and associated administrative procedures adhere to departmental time targets.

KEY DUTIES AND RESPONSIBILITIES

• Receive all permit submissions to confirm they meet minimum application standards and advise applicants of deficiencies and other required approvals.
• Reviews and applies all relevant legislation, policies, procedures and standards to building permit applications by thoroughly reviewing submissions ensuring they meet minimum departmental application standards and provides cursory technical and zoning review.
• Oversees and / or create permit application folders having regard for the proper folder type, subtype, work proposed, property data, fee payments, process assignment, workflows and documents of "attempts" and "results" according to departmental procedures and standards.
• Digitally archive all permit application documents into the Amanda permit folder having regards for standardized naming conventions, processes and department policies/procedures.
• Digitally archive all permit issuance documents into the Amanda permit folder having regard for standardized naming conventions, processes and department policies/ procedures.
• Keeps clients up to date on the progress of the service they are receiving and notifies them of changes that affect the outcome of the service.
• Maintains currency in AMANDA and ProjectDox functionality to align with departmental processes and procedures.
• Provide customer service to support plans examination and zoning examination departments.
• Other duties as assigned.

REQUIRED SKILLS & COMPETENCIES

• Minimum community college diploma in Architecture, Building Technology or a related discipline
• 3 to 5 years of related experience, or equivalent
• Excellent customer service, interpersonal and organizational skills including the ability to effectively serve customers in a front-line capacity
• Good communication skills, both written and verbal
• Well-developed computer skills
• Ability to read and interpret working drawings, complex legal documents and by-laws
• Basic knowledge of the Ontario Building Code is required
• BCIN Qualification is an asset

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.