Customer Delivery Manager

Are you passionate about delivering top-notch customer experiences and driving projects success? As a Customer Delivery Manager with StarTech.com, you will be the driving force behind the seamless delivery of products and services to customers. You will manage from initiation to completion, ensuring they are on time, within budget, and meet our high standards of quality. Your role will involve building and nurturing strong customer relationships, coordinating with internal teams, and guaranteeing the success of our deliveries.

In this vital position, you'll ensure we respond swiftly to bids and opportunities, focusing on three key outcomes: Seamless customer and partner experience, expanding our sales pipeline, and increasing our win rate.

Join our innovative team and contribute to a culture that values collaboration and customer centricity.

What you will be responsible for:

• Strategic Program Management: Lead and oversee the planning, scheduling, and coordination of all program activities to ensure timely delivery. Manage resources, timelines, and budgets effectively, and align program goals with the company's strategic objectives.
• Customer Relationship Management: Act as the primary Operations point of contact for key internal (and potentially external) customers, addressing any issues or concerns that arise during a project. Build and maintain strong relationships with customers to ensure their satisfaction and foster long-term partnerships.
• Senior Team Partnership: Collaborate with various internal teams, such as Customer Success, Vendor Management and Product Management to ensure all aspects of a project are aligned and progressing smoothly. Provide leadership and guidance to cross-functional teams.
• Budget Management: Manage the project budget, ensuring that the project stays within the allocated budget and making necessary adjustments to avoid cost overruns. Provide financial oversight and reporting to senior leadership.
• Risk Management: Identify and mitigate potential risks by developing risk management plans and taking proactive measures to address issues.
• Reporting and Documentation: Maintain accurate project documentation and provide regular status updates to stakeholders. Present findings to senior leadership and executive teams.
  
  

Essential Qualifications:

• Bachelor's degree or Diploma in Business Administration, Project Management, Operations Management or a related field.
• Minimum 10 years' experience in project management, customer relationship management, or a similar role.
• Strong understanding of project management methodologies and tools.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work effectively in a team-oriented environment.
• Commercial acumen to evaluate opportunities and engage functions proportionately.
• Critical thinking to evaluate and recommended process changes.
• Ability to manage multiple priorities and complexity.
• Ability to summarize and synthesize large amounts of data for executive decision-making.
• Experience in project/program coordination and planning.
• Exposure to bid/order/opportunity management.

Preferred Qualifications:

• Project Management Professional (PMP) certification or equivalent.
• Experience in the industry related to the products or services being delivered.
• Familiarity with risk management processes.

Benefits & Perks:

• Comprehensive Benefit Plan and RRSP Matching
• Competitive Vacation Policy
• Fitness Subsidy
• Training and Development Program
• Paid Charity Day and Regular Company Fun Events
• StarTech.com Product Discount
• Bonus Plan

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. StarTech.com makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.

Operating in 26 countries globally, we are proud to be included as one of Canada's Best Managed Companies for 2024 and for the 14th consecutive year. In 2022, StarTech.com was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada's "Best Employers" as well as "one of Canada's fastest growing companies" for a ninth year in a row by "Profit 500".

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.