Operations Manager

Operatic Agency is not just another creative digital agency—we're a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canada's fastest-growing companies five years in a row, we bring brands closer to their audiences with bold ideas and cutting-edge executions.

If you're passionate about transforming ideas into impactful narratives, thrive in a dynamic, fast-paced environment, and are eager to make a difference, we want you on our team!

About the Role:

We are seeking a proactive and strategic Operations Manager to support and streamline project management, resourcing, and operational initiatives within our fast-paced digital advertising agency.

Reporting into the Head of Agency Operations - the ideal candidate has up to 5 years of experience in digital project management—particularly within pharma and consumer advertising—this individual will bring an operational mindset, identifying gaps and enhancing processes to optimize efficiency and productivity.

If you are passionate about operational excellence, have a keen eye for efficiency, and thrive in collaborative, agile teams, we'd love to connect with you.

What you'll do:

Resource & Project Planning

• Provide daily support for resource planning across creative and design projects.
• Forecast and manage staffing levels based on current and future project pipelines, resolving resource scheduling conflicts proactively.
• Maintain a detailed and updated master forecast of all current and upcoming project.
• Collaborate closely with Creative, Development, and Account teams to ensure accurate resource assignments, balanced workloads, and adherence to project deadlines.resource requirements.

Vendor & Contract Management

• Manage freelance contracts, vendor agreements, purchase orders, and cost allocation.
• Oversee vendor management, ensuring effective cost allocation and tracking.

Operational & Administrative Support

• Support onboarding processes for new team members.
• Handle asset management including font and image purchases, licensing, and proper file management.
• Provide detailed administrative and operational reporting, including tracking and reporting of sustainability metrics.

Strategic & Compliance Support

• Serve as a strategic advisor for marketing operations, particularly focused on pharma and B2B clients, ensuring compliance with MLR and PAAB.
• Own critical tasks and milestones within client projects, ensuring timely completion and quality standards.
• Participate in operational initiatives aimed at continuous improvement across the agency.

What you'll bring to the role:

• Up to 5 years' experience in project management and resourcing, ideally within a digital advertising agency environment.
• Proven experience managing projects within the pharma and consumer sectors, with solid knowledge of compliance processes (MLR, PAAB).
• Strong understanding of Agile and Waterfall methodologies.
• Experience in developing and managing operational processes to enhance agency efficiency.
• Excellent organizational, communication, and relationship-building skills.
• Demonstrated capability to manage multiple projects, deadlines, and competing priorities effectively.
• Proficiency with Smartsheet required; experience with Smartsheet Resource Manager highly preferred.
• Ability to navigate ambiguity proactively and provide structured solutions.
• Highly detail-oriented, with exceptional problem-solving and analytical skills.

Nice to have:

• Operations-minded with a proactive approach to identifying and addressing challenges.
• Collaborative, solution-oriented team player with excellent interpersonal skills.
• Adaptable and comfortable operating within a dynamic, high-pressure environment.

Why Operatic Agency:

• Clear Leadership Vision
• Challenging and Meaningful Work
• Competitive Pay and Comprehensive Benefits (Medical Insurance, Dental and Vision Insurance, Life and Disability Insurance, Mental Health Support)
• Culture of Excellence
• Future-Thinking
• Professional Growth
• Collaborative & Supportive Environment
• Recognition & Reward
• Diverse Clientele
• Vibrant Location & Hybrid Work

Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Operatic Agency continuously aims to foster a workplace in which individual differences are recognized, appreciated, and respected.

Thank you for your interest in joining Operatic Agency! Only those selected for next steps will be contacted.