Front Desk Supervisor

Who We Are:

Det'on Cho We Le Dai LP operating as Keskorie Boarding Home is 100% owned by the Yellowknives Dene First Nation. We promote a positive and supportive workplace focused on growth, teamwork and the care for our employees and are seeking a Front Desk Supervisor for the Keskorie Boarding Home. Keskorie is a cultural oriented and friendly work environment that houses people from all over the Territory.

What you will do

Under the supervision and direction of the General Manager, the Front Desk Supervisor is a key team member of the Keskorie Boarding Home who will be instrumental in providing a warm welcome ensuring seamless transitions for our guests. This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay at Keskorie Boarding Home. This is a perfect position if you are keen on customer service with a passion for ensuring inclusive care for individuals.

A Day in the Life

• Greet guests upon arrival at the facility, ensuring a positive, welcoming and memorable experience.
• Assist with other related front desk duties such as answering telephones, data entry, filing, reviewing case reports as required.
• Coordinate with Reception and Shuttle Drivers to facilitate clients' daily pickups, drop offs and deliveries of patients' prescriptions.
• Supervise receptionist to ensure smooth and efficient operation during the assigned shift.
• Work collaboratively with team members, communicate clearly, and resolve conflicts constructively.
• Listen to and understand requests, issues and situations from both clients and team members.
• Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically housekeeping and kitchen.
• Conduct daily briefings, shift handovers, attend meetings, and effectively communicate information to team members.
• Conduct welfare checks by visiting clients at hotels, gathering real-time feedback, and addressing any concerns or issues promptly.
• Comply with Health and Safety, Emergency Management, Fire procedures and regulations. In absence of the General Manager, be a part of the Fire Team and take action accordingly.
• Other duties assigned by the General Manager.

What You Bring

• Knowledge of MS Office Suite and some data entry experience an asset.
• Excellent interpersonal skills and a friendly demeanor to create a welcoming environment for clients.
• Experience in customer service or willing to take customer service training.
• Strong organizational and coordination abilities to facilitate smooth transitions and movements within the facility.
• Attention to detail and accuracy in maintaining records and conducting welfare checks.
• Ability to work collaboratively with team members from different departments to meet clients' needs effectively.
• Minimum of two (2) years supervisory experience.
• Must have a valid First Aid/CPR Certificate or willing to take training immediately.
• WHMIS Certificate.
• Clean Criminal Record Check with Vulnerable Sector check.
• Must be able to work in a fast-paced environment.
• Ability to build relationships and establish trust.
• Ability to follow company processes, policies and procedures.

What we offer

In addition to a competitive salary and a great work environment, Keskorie Boarding Home also offers a generous benefits package, including:

• Extended health, dental, vision, and prescription drug coverage
• Employee Assistance Program
• Health and Wellness Program
• Group Life Insurance and Employee Accidental Death & Dismemberment coverage.
• Matching Registered Pension Plan (RPP)
• Retirement Savings Plan and Tax-Free Savings Account (TFSA) optional
• Vacation, Personal, and Sick Leave
• Career Development and Training Programs

Whenever possible, our first preference for hiring shall be afforded to members of the Yellowknives Dene First Nation.

We thank all applicants for submissions, however only those shortlisted for an interview will be contacted.