Digital Relationship Manager
Requisition ID: 373702
Position Number: 20060800
Posting End Date: January 31, 2025
City: Flexible in Manitoba
Employer: Shared Health
Site: Shared Health
Department / Unit: Digital Shared Services
Job Stream: Non-Clinical
Union: Non Union
Anticipated Start Date: TBD
FTE: 1.00
Anticipated Shift: Days
Work Arrangement: Hybrid
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Position Overview
Various locations across Manitoba!
Are you experienced in developing and managing relationships with customer organizations to deliver and enhance digital systems, services, and technology solutions in a shared services environment? Shared Health (sharedhealthmb.ca) has an opportunity for a Digital Relationship Manager to work at and with one or more of the following Service Delivery Organizations (SDOs) and their partner organizations within the Manitoba health system:
- CancerCare Manitoba (CCMB);
- Interlake Eastern Regional Health Authority (IERHA);
- Northern Health Region (NHR);
- Prairie Mountain Health (PMH);
- Shared Health;
- Southern Health - Santé Sud (SH-SS);
- Winnipeg Regional Health Authority (WRHA).
The Digital Relationship Manager will act as Digital Shared Services main point of contact and strategic partner for the customer to help ensure an understanding of the SDO's environment and needs, as well as allowing the SDO's to work more closely and collaboratively with DSS as trusted partners to achieve better health outcomes for the citizens of Manitoba.
The position will be located within an SDO's catchment area. The work requires regular visits to client sites throughout Manitoba and a flexible approach to working from home and in the office to meet client expectations and deliver on or exceed customer service commitments.
Experience
- 5 years of work experience in a similar business relationship management role in an organization with complex governance models to apply strategic intentions to tactical issues and support human change management efforts, ideally in the digital field in a health services organization and/or in the health services system in Manitoba.
- Experience working as a business relationship manager, solution/business or data analyst, with project management approaches and methodologies, with IT Service Management (ITSM), clinical systems, and/or Enterprise Resource Planning (ERP) systems are assets.
Education (Degree/Diploma/Certificate)
- A post-secondary degree in a relevant business, technology, or health related field from an accredited education institution. An equivalent combination of education and experience may be considered.
- Project Management certifications (e.g., PMP or equivalent) and IT Services Management Certifications would be an asset (e.g., ITIL 4: Foundation, and/or Direct, Plan and Improve and/or Digital and IT Strategy) would be assets.
Qualifications and Skills
As a Digital Relationship Manager, you will be customer service-focused and will foster strong relationships between the SDO's and Digital Shared Services by understanding SDO needs and supporting the strategic alignment of Digital Shared Services to enhance healthcare services for Manitobans. The ideal candidate will live in the SDO catchment area, have exemplary communication and interpersonal skills, and have demonstrated experience in:
- Collaborating with senior leaders across the Manitoba health system.
- Developing and managing business relationships with customers in a Digital/healthcare environment.
- Maintaining and improving on customer service/experience leveraging customer feedback and Key Performance Indicator (KPI) reporting.
- Expertly navigating customer escalations.
- Participating and facilitating strategic planning activities.
- The LEADS Framework (cchl-ccls.ca) adopted by the provincial health system in Manitoba and the Skills for Success - Canada.ca framework illustrate the capabilities and skills required in this position.
Physical Requirements
- Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg.
- Interruptions to respond to questions from executives, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
- Must have a valid Manitoba driver's license and use of a personal motor vehicle for regular travel within the province; must be available in-person at assigned SDO site(s) the majority of the time (preference will be given to those living in/prepare to live in the SDOs region).
We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.