Technology Implementation Partner (Hybrid)

TEAM LOCAL is hiring

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It's our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

We are currently seeking a Technology Implementation Partner (Solutions Partner) to join Prospera's team. The Technology Implementation Partner (Solutions Partner) is responsible for providing a superior level of service delivery as the platform owner for technology enabling #CRM, Marketing, customer engagement and #sales enablement. The partner works as part of a cross functional agile team focused on Sales and Marketing Systems bridging the gap between business and technology.

#solutionspartner #productowner #platformowner #technologybusinessmanager #solutionsconsultant #salesmethodology

What you'll do:

• Oversees the execution of road maps for processes and solutions within a portfolio
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria
• Prioritizes and maintains the backlog for assigned products, balancing the requirements of stakeholders
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment
• Maintains vendor relationships and budgets
• Provides leadership and management on development and implementation projects
• Understanding CRM and sales is a must
• Elicits business requirements of internal customers
• Initiates the problem-solving process with business units by using root cause analysis and other problem-solving techniques, and proactively developing alternatives or potential solutions
• Educates and trains business users to implement best practices and leverage technology

What you bring:

Education

• Post Secondary Diploma in a related discipline

Experience

• 7+ years' experience in a similar role
• CRM, Sales Enablement, or Sales Operations experience is required
• Financial services industry experiences an asset
• Design Thinking and Service Design experience is an asset

Licenses or Certifications (Asset):

• Project Management (PMP)
• Product Management certification

Competencies

• Superior interpersonal and communication skills can interact verbally and in writing with a wide variety of stakeholders. Clearly conveys complex information, solutions, or recommendations to stakeholders at various levels of the organization.
• Demonstrates strategic big-picture thinking.
• Ability to apply logical thought processes to anticipate risks and outcomes.
• Proven understanding of the project management lifecycle, requirements management lifecycle, agile methodologies such as SAFe or Scrum.
• Demonstrates critical and analytical thinking. Able to gather and analyze information from various sources to understand issues comprehensively and identify key patterns or trends.
• Creativity. Generate innovative solutions or approaches to complex problems.
• Makes timely and effective decisions based on analysis, experience, and judgment.
• Resiliency. Maintains persistence and determination in problem solving, even when faced with setbacks or challenges.
• Seeks continuous improvement opportunities to learn from past experiences and refine problem-solving techniques over time.

Our Values

Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others: We give each other the space, trust, and tools to succeed.

Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.

Thrive as One Team: We collaborate because it strengthens us.

What's in it for you?

Inclusive, equitable and accessible workplace: All team members are valued, respected and heard. We learn from each other's differences, gaining strength through our people and our perspectives.

Training and support. We set our employees up for success with training and continued support and access to resources throughout employment.

Career advancement! We're committed to our employees' growth and development and we want to see you soar.

Fun and camaraderie. We care deeply about our members and our employees, and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

Show me the money! We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community focused. We care about giving back to the communities we live, work and play in. We participate in many community minded activities throughout the year.

Our commitment to Diversity, Equity and Inclusion

Diversity, equity and inclusion is part of everything we do, and we're on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.