Leader, Patient & Family Partnerships and Experience

Leader, Patient & Family Partnerships and Experience
BC Cancer
Surrey, BC

Reporting to the Provincial Manager, Patient & Family Partnerships and Experience Program, the Leader, Patient & Family Partnerships and Experience, works closely and in collaboration with their assigned regional cancer centres as well as collaboratively across all regional cancer care centres, health authorities, medical leaders, primary care providers and community partners for planning and implementation of activities related to patient experience across the continuum. Change management, project and program management, knowledge transfer and exchange, and health service planning skills and knowledge are used to enhance community capacity and quality of the patient and caregiver experience in cancer care.

The Leader also facilitates the development, execution and evaluation of program and project activities through a coordinated, interdisciplinary approach and conducts reviews of programs, undertakes program evaluation and research directly or in conjunction with provincial and national research teams. The Leader supports survey development, organizes and facilitates public forums and focus groups to provide for patient, professional and public input to inform program development.

The Leader may also support and lead subcommittees, working groups and project teams.

What you'll do

• Lead the development, implementation and evaluation of patient experience activities in conjunction with regional cancer centres, health authorities and primary care providers by determining priorities and objectives to promote evidence-informed approaches for patient experience and capacity building within the community.
• Provide overall project management for assigned projects including, project planning, monitoring of project budgets and deliverables, and staff supervision. In addition, provides leadership to project teams to identify risk and resolve issues across projects, departments, collaborators, regulators and external partners.
• Support the patient and family partner engagement network for BC Cancer including supervising and evaluating the performance of patient and family partners, recruiting patient and family partners; screening applicants, conducting interviews and making final selection decisions. Provides orientation and training to patient and family partners, follows up on any issues or concerns and addresses performance issues.
• Support and lead patient experience measurement activities for their assigned BC Cancer site
• Develop proposals, funding partnership and business cases in line with the Program’s research and program agendas.
• Engage regional cancer centers, Community Oncology Network sites, regional health authorities, medical leaders, primary care providers, community partners, patients and families to facilitate and support delivery, evaluation and research for seamless transitions of care from the tertiary centers to the community.
• Negotiate and facilitate consensus related to evidence-informed patient experience activities.
• Plan, develop and implement communication and engagement strategies as well as knowledge transfer and exchange activities based on adult education principles and leveraging technology platforms.
• Lead and or support health service planning in the area of patient experience.

What you bring

Qualifications:

• A level of education, training, and experience equivalent to a Master’s Degree in a related health field. A minimum of five years’ experience as a manager, coordinator or leader in a health related field developing community based health programs.
• The Leader is expected to be able to travel locally, provincially and nationally. The incumbent is required to have suitable efficient transportation.

You have:

• Demonstrate strong program evaluation and research skills and experience in a leadership position.
• Effective planning and communication skills.
• Strong negotiation, mediation and facilitation skills.
• Commitment to change and process management.
• Strong analytical, problem solving and critical thinking skills. Knowledge of current and emerging evidence-based practice in standards and guidelines, partner engagement and continuing education and adult learning principles.
• Experience in community-based approaches for support and clinical interventions in community cancer care.
• Demonstrated expertise in developing business plans and program implementation.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Support team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Work collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Have commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88,990 - $127,923. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 13750 96 Ave, Surrey, BC V3V 1Z2

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 0800-1600

Requisition Number: 177192E

What we do

BC Cancer provides comprehensive cancer control for the people of British Columbia.

BC Cancer is part of the Provincial Health Services Authority (PHSA).

(PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BC Cancer are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of January 30, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.