Director, Integrated Protection Operations, Business Operations

Director, Integrated Protection Operations, Business Operations

PHSA Corporate

Central City, Surrey, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Director, Integrated Protection Operations, reports to the Executive Director, Integrated Protection Services, and is responsible for the development, coordination and management of Operations including the implementation of related physical, financial and human resources for security/protection and oversight of security contracts and in-house unionized security staff for site operations within the Organizations; responsible for the delivery of all site based and community centered protection/security services; has the decision making authority to ensure the implementation of consistent policies, procedures and security plans; champions a safe and secure environment in support of the delivery of health services by participating in and developing initiatives and leading the Organizations toward a culture of protection/security through effective communication of the program's vision, advances priorities, ensures the on-going commitment to continuous quality improvement in service delivery and sustained emphasis on staff and patient safety through a culturally safe and trauma informed perspective.

The Director also implements consistent policies and promotes collaboration and commitment for the operational day-to-day and strategic delivery of protection/security as part of Integrated Protection Services' (IPS) program; maintains linkages with the criminal justice system and other key external partners on operational issues to support a continuum of protection/security services across the Organizations; holds and demonstrates personal accountability for the actions, outcomes and quality of service delivery for the Organizations.

What you'll do

• Develops both short- and long-term strategic priorities for the program that align with the Organization's mission, vision, and values.
• Provides direct leadership in the implementation of the Protection/Security program across the Organizations including investigations, risk and threat assessments, metrics and data analysis, education and communication programs; recommends and implements short- and long-term goals and objectives, policies, standards and procedures to support the goals, policies and procedures of the Organizations.
• Provides overall leadership of the Protection/Security program and collaborates with other leaders across the Organizations to operationalize and optimize service delivery models and processes to ensure protection/security service programs are integrated and focused on the needs of the staff and persons who access health services through a culturally safe and trauma informed perspective; supports the Executive Director in the development of a sustainable and effective Integrated Protection Services model.
• Ensures processes are in place relating to response and mitigation strategies to workplace violence/aggressive acts, criminal acts, emergency response needs and Emergency Management/business continuity and ensures IPS personnel and contracted staff are trained to effectively carry out their roles.
• Oversees the overall day-to-day security services of both contracted and in-house security services by reviewing and recommending changes to the scope and/or delivery of services. Administers related service contracts.
• Responsible and accountable for the annual operating and capital budgets across the portfolio and monitors to ensure expenditures are within parameters. Monitors staff engagement and attendance metrics and takes steps to ensure optimal performance.
• Directly manages and mentors IPS' management team and empowers them carry out the program's objectives.
• Ensures robust quality assurance processes are in place and continually adapts to the meet the changing needs of the organizations.
• Interprets and applies the various collective agreements for unionized staff, or terms and conditions for non-contract staff. Represents the Employer in labor relations matters and determines the disposition of grievances. Works collaboratively to resolve HR/LR issues with staff and unions within the confines of the applicable collective Agreement.
• Ensures on-going effective working relationships are maintained between in-contract IPS personnel and contracted security services providers.
• Leads and shapes the development of organizational policies relating to protection/security through collaboration with key partners.
• Engages across all levels of the organizations to ensure the program adapts to changing needs and promotes the creation of a security aware culture across the organizations by ensuring effective communication and educational processes are in place.
• Ensures processes are in place to effectively manage service and/or customer complaints and works to resolve issues in a timely manner. Works collaboratively to ensure contract performance management processes are in place including surveys, evaluations and audits are utilized as required to support continuous quality improvement.
• Takes a lead role in monitoring and managing real and/or perceived security threats against the Organizations; develops and implements operational security plans for the Organization's activities or other events that may require security involvement.
• Represents the organizations with external agencies and organizations such as law enforcement, fire, emergency response agencies and other health organizations related to IPS; acts as the primary spokesperson for media inquiries and represents the program/organizations on high level internal or external committees relating to the IPS program/services.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master's degree in Criminal Justice, Business Administration or related discipline and completion of an undergraduate degree in criminology or related field, supplemented with ten (10) years' recent related managerial experience in Protection Services in a large complex multi-site organization, or an equivalent combination of education, training, and experience. Certified Health Care Protection Administrator (CHPA) or Certified Protection Professional or equivalent designation.
• Understanding of various reports including Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Site Report (2020), and BC's Declaration on the Rights of Indigenous Peoples Act (2019) In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system. Ability to model and support full team commitment to Indigenous Cultural Safety (ICS) and anti-racism including oversight and commitment to education strategy. Demonstrated knowledge of security coordination/operations and law enforcement issues in a health care setting. Knowledge of security systems technologies, security countermeasures evaluation and selection and contract management practices. Strong interpersonal and negotiation skills. Ability to present to a wide range of individuals and partners in a diverse community. Ability to build and maintain effective working relationships with agency management, contractor representatives and senior management. Ability to implement, coordinate and direct programs and activities. Ability to develop and deliver training exercises, education programs and/or workshops to large audiences. Ability to exercise a high degree of judgment, maintain composure, and effectively act in emergency situations. Ability to apply basic budgeting and fiscal management principles. Ability to supervise. Ability to operate related equipment including related software applications.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety including oversight and commitment to education strategy.
• Collaborates with peers to ensure Indigenous-specific Anti-racism and ICSH are applied holistically through department as whole.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $128,298 - $184,428 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 13450 102 Ave, Surrey, BC V3T 5X3
Closing date: Applications accepted until position is filled
Hours of Work: 8:00-16:00 (Monday to Friday)
Requisition # 172218E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.