Release Change and Configuration Analyst

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description

If you are a current AESO employee or contractor, please view openings and apply through our internal site at Workday.

The Release Change and Configuration Analyst, reporting to the Manager of IT Service Operations, plays a critical role in managing and coordinating IT release changes and configuration management processes. This position involves close collaboration with the IT Release Change and Configuration team to ensure smooth, efficient handling of Requests for Change (RFCs) and adherence to change management standards.

This full-time permanent opportunity offers room for growth, competitive compensation, and a variable pay program. We also have paid vacation and flex time, health & dental benefits, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package.

Signs you will enjoy working in this team:

• You enjoy collaborating in a structured, process-driven environment.

• You thrive in a fast-paced IT operations setting.

• You value working with a diverse team and learning from different perspectives.

• You like improving workflows and maintaining best practices.

Signs you will enjoy in this role:

• You have strong attention to detail in following change management protocols.

• You enjoy coordinating IT processes and ensuring smooth system updates.

• You can manage multiple Requests for Change (RFCs) effectively.

• You're proactive in identifying risks and finding solutions.

• You communicate technical concepts clearly to various stakeholders.

Accountabilities include but are not limited to:

• Ensure that RFCs (Requests for Change) are logged, vetted for quality and content at time of submission and follow change management rules.

• Validate RFC reviews and approvals.

• Ensure that the relevant Change Management approval process is followed.

• Monitor requested changes end to end, ensuring total quality is maintained (including ticket closure tracking).

• Ensure conformance to the relevant processes.

• Assist in preparing for meetings.

• Report generation.

• Documentation - Assist in updating process documentation.

What you'll bring to us:

• 3+ years of experience in IT Change Management, including Service Desk, Infrastructure, or Operations.

• Bachelor's degree in computer science or a two-year technical diploma.

• Hands-on experience with IT RFCs and the ServiceNow Change Management module. ITIL V4 certification (preferred).

• Strong client service focus, interpersonal skills, and communication (written and verbal).

• Proficient in Microsoft Office and able to facilitate meetings and presentations.

• Skilled at prioritizing tasks, adapting to changing needs, and maintaining attention to detail.

• Eager to learn and take on new challenges.

Application deadline: November 13, 2024

If you are contacted for a pre-screening and/or interview, please advise of any accommodation measures required to enable you to fully participate. Information received relating to accommodation measures will be addressed confidentially.

The Alberta Electric System Operator is unable to accept unsolicited agency resumes.

The Alberta Electric System Operator, and its members, officers, employees and agents (collectively, the "AESO") is committed to protecting personal information provided to it. When you submit your personal information to the AESO for the purpose of pursuing employment with the AESO, the collection, use and disclosure of personal information is in accordance with the provisions of the Freedom of Information and Protection of Privacy Act (FOIP Act) of Alberta.

As noted, the AESO is mandated to maintain the safe and reliable operations of the provincial power grid. As part of meeting its obligations, the AESO may require the successful candidate to undergo a criminal background check for the position. This collection of personal information for the purposes of a check will be conducted in accordance with Section 33 of the FOIP Act.