Housing Coordinator, Banff

The Housing Coordinator plays a key role in creating a positive and welcoming living experience for team members in Banff. Reporting to the Housing Supervisor, this position supports the day-to-day operations of staff housing by completing administrative tasks, assisting with housing logistics, and ensuring accurate record-keeping. A key responsibility of this role is meeting all new team members upon arrival and assisting them with their move into accommodation, helping them feel welcomed and supported from day one. The Housing Coordinator works closely with the Housing Team to coordinate housing processes and provide ongoing resident support. This Banff-based role is ideal for someone who is highly organized, service-oriented, and passionate about creating positive employee experience.

The starting salary for this position is $21.00

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world's most beautiful and iconic National Parks

• Coordinate the housing allocation process by maintaining bed assignment records and updating occupancy reports
• Assist with room check-ins/outs, key management, and room inspections
• Provide front-line support to team members with housing-related inquiries or concerns
• Help coordinate housing orientations and distribute informational materials to new residents
• Support the Housing Supervisor in implementing standardized housing policies and procedures
• Act as the first point of contact for minor housing maintenance requests and coordinate with the Facilities Team for larger repairs
• Assist with front-line team member support for general P&C inquiries in the Banff office

• Experience working in an administrative, coordination or operations support role, preferable in hospitality, property management, or housing
• Previous experience in a customer-facing role, dealing with inquiries, resolving concerns, or supporting resident or employee services
• Strong organizational abilities to manage bed allocations, occupancy records, and housing logistics
• Attention to detail for accurate data entry, record-keeping, and reporting
• Ability to multi-task and prioritize daily administrative and operational duties effectively
• Excellent verbal and written communication skills to liaise with team members, contractors, and residents
• Strong problem-solving abilities to handle housing-related inquiries or concerns with empathy and efficiency
• Ability to build positive relationships with staff and external partners
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for data entry, reporting, and communication
• Experience with property management software (e.g., Rent Manager) or willingness to learn

• Office setting in Banff, AB,
• Matrix shared service organization including working with partners outside the immediate area
• May require occasional travel to our Jasper, Alberta P&C office
• Energetic team environment that encourages activity, collaboration, and fun